Proper Support Costs Less
How are you keeping your business up to speed? Do you have the right support? How can you tell? While there are loads of one person "tech support companies" and plenty of high-end "big consultants" out there, finding one that's not simply the cheapest, but the best value can be daunting.
1. Is your system set up and maintained so that it almost never breaks down?
2. Does your tech-support person respond quickly, show up soon and always deliver?
3. Have you ever had a problem recur after it was "fixed"?
4. Is your technician learning at your expense and risk?
5. Are you certain all the work you are billed for was absolutely necessary?
Support should accelerate your business
While every business wants the best prices from its partners, we don't believe you can choose your support team based on an hourly rate. In reality, it's the total cost that matters, and that cost will be a lot less if your business is always up and running. Think of it as having a decent car and maintaining it properly. In the long run, it will probably cost less than owning a clunker, which will constantly have you digging into your wallet.
Remember, in most small and medium sized businesses, the fees paid to a technical support firm are likely less than half the real cost of enduring a system breakdown or long waits for a technician to show up. Your real cost is the time lost that your business could have otherwise turned into profit.
Depending on what shape your system is in now, there may be costs associated with bringing it up to reliable standards. There will also be a low monthly fee to have Velocity inspect your system and perform preventative maintenance if required. Don't forget, having your system at peak performance will cost less in the long run.
With Velocity, here's what you get:
- A responsive organization that has more than one technician to help you in an emergency.
- Certified, experienced technicians that are not learning on your time.
- Pre-tested preventive maintenance. For example, that means we are not trying the latest "patch" on your system to see if it works.
Think you need to improve your level of support? Let us show you how. Fast.
Call us at 905-889-0509 or Click Here to send an email. |